At Koninklijke Smals NV, we place great importance on privacy. Therefore, we want to be transparent about how we handle personal data. Our privacy policy explains which personal data we process, how we use it, the retention period, how we protect it, and why we process certain types of personal data. You can contact us for privacy-related questions and requests. Paragraph 10 of this privacy policy provides the necessary contact information. Although Koninklijke Smals NV strives to ensure the accuracy, completeness, and currency of this document, we explicitly provide no guarantee, either express or implied, that the information offered on or via this privacy policy is accurate, complete, or up-to-date.

All information about an identified or identifiable natural person. A natural person is considered identifiable if they can be identified, directly or indirectly, in particular by an identifier such as a name, identification number, location data, an online identifier, or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.
Example: a bank account or IBAN number is not considered personal data unless it can be linked to a natural person. At that point, the account number becomes personal data. Company data is not considered personal data unless you are self-employed, a sole proprietorship, a partnership, or a professional partnership (VOF/maatschap). In that case, these data are also considered personal data.

1. Execution of contracts and agreements
To execute contracts and agreements, we store contact details of some employees of your company. This allows us to communicate about the agreements with your company. We also use this data to ensure any proposals from us are directed to the correct person and to carry out financial assignments.

2. Legal obligations
As a company, we have several legal obligations. Firstly, we must comply with the General Data Protection Regulation (GDPR), which is why we provide detailed information on how we process your personal data. Secondly, we are required to keep our financial administration for 7 years, which means any personal data associated with it is also retained for 7 years. Additionally, we are obliged to comply with other tax legislation and personnel data regulations.

3. Marketing and commercial activities
Koninklijke Smals NV keeps its clients and contacts informed about developments in dredging, dredging equipment, sand extraction, and water management, as well as our organization’s role in these areas. We also use personal data for commercial purposes, for example, by sending emails or making calls. We aim to provide information only when it is truly relevant.

4. Improvement of our services
Koninklijke Smals NV continuously improves its services and may, in some cases, use personal data for this purpose. This includes personalizing communication, improving security, measuring the effectiveness of our outreach, identifying common issues, developing new services based on customer needs, and performing data analysis for management purposes.

1. Our clients
We store company data and personal data of employees who correspond on behalf of your company in our database.

2. People who contact us
Sometimes we register personal data of non-clients who contact us, for example, following a question or quote request. We may record calls and emails, and phone numbers can often be linked to a person.

3. People we contact
We register emails and phone numbers. In some cases, personal data of contacted individuals is stored in our database to follow up on the conversation.

4. Website visitors
In some cases, data tracking allows us to identify a person via their IP address or other unique information obtained through our website analytics tools.

1. Standard personal data
This includes data such as your name, address, phone number, and email address. We may also have information about your role within your company. This data is used to contact the company regarding agreements or service improvements. If you have contacted us about products or services, we may store your name, phone number, and email in our CRM system.

2. Contact history
We may track how often, when, and why you contact us. Calls to our sales department are logged so we can provide proper follow-up.

3. Sensitive personal data
Koninklijke Smals NV does not store sensitive personal data such as health information, beliefs, political or philosophical convictions, sexual orientation, or ethnicity. The law requires us to register employee BSN (social security) numbers.

We retain personal data as long as necessary for the purpose it was collected and as required by law. Retention periods vary from a few months to many years. Personal data required for legal tax obligations are kept for 7 years, such as general ledger, accounts receivable/payable, and payroll records. In some cases, data may be retained for up to 10 years.

We generally do not share personal data unless required for contract execution. We may use external service providers, sharing only data necessary for the intended purpose. We may also share data in cases of public interest (e.g., law enforcement or tax authorities), vital interests (life-threatening situations), legal obligations, or upon your request.

Koninklijke Smals NV has implemented appropriate technical and organizational measures to protect your personal data against loss, unlawful use, and unauthorized access. This includes physical security, passwords, password encryption, and data encryption. Security measures are regularly tested and updated as needed.

Under the GDPR, you have the right to access, correct, or delete personal data that we have collected. You can contact us at privacy@smals.com to access your data free of charge. You may also request corrections, deletion, or transfer of your data, and you can object to the use of your data for marketing purposes. Smals may refuse unlawful deletion requests, such as in cases of contractual obligation, legal obligation, or legitimate interest.

The Smals website (www.smals.com) uses cookies. Cookies are small files placed by a browser to recognize when a user visits the site. These ‘tracking’ cookies are used to measure website quality and effectiveness. Data is pseudonymized, and cookies can also store user settings like usernames and passwords. Smals has no control over this usage; users are responsible for their cookies.

Koninklijke Smals NV reserves the right to change this privacy policy. The policy always states the date of the last update. Changes may be communicated to our contacts.

For questions about our privacy policy or to make a privacy-related request, please contact: Koninklijke Smals NV Keersluisweg 9 5433 NM Katwijk (NB), the Netherlands info@smals.com or privacy@smals.com 0485-335170